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Support - Off the Shelf

Very fast and beyond average

More than 90% of the support tickets we receive are responded to within the first hour

We believe in free one-on-one support by professionals. To us, every customer is a premium customer and deserves premium support. So be assured that whenever you contact us with a question, a request for assistance, or a concern, you will be treated like a valued customer, not a nuisance.

We view every support contact as an opportunity to understand and get to know our customers. We enjoy listening to feedback, as it helps us to improve our services, and often provides excellent ideas for new products. If there is anything we can help you with, please let us know.

Support Channels

We will help you 7 days a week, reply within 24 hours


This is the best and usually the fastest way to get in touch. We provide free email support, 7 days a week. All support tickets are handled by professionals, and we reply to all requests within 24 hours.

Live Chat

Usually available during weekdays. Chat to our support agents in a one-on-one chat session. Whether you have a pre-sales question, or need assistance — help is just a click away.

Social Media

You can also contact us on Facebook or Twitter, with your pre-sales questions or general feedback. We would love to hear from you!

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